Refund policy
At decorfun.store, we believe your space should feel right — and so should your shopping experience. If something doesn’t meet your expectations, we’re here to make it right.
1. Return Eligibility
We offer a 30-day return policy, meaning you have 30 days from the date of delivery to request a return.
To be eligible:
- The item must be unused and in its original condition
- The item must be in its original packaging
- Proof of purchase (order confirmation or receipt) is required
Items returned without prior authorization may not be accepted.
2. Non-Returnable Items
Certain items are not eligible for return:
- Used or damaged items not caused by us
- Items returned without original packaging
- Clearance or final sale items (if applicable)
- Customized or personalized products
3. Return Process
To initiate a return, please contact us at:
📧 support@decorfun.store
Include:
- Your order number
- Reason for return
- Photos (if item is defective or damaged)
Once approved, we will provide return instructions.
4. Refunds
After receiving and inspecting your return:
- You will be notified of approval or rejection
- If approved, refunds will be issued to your original payment method
- Processing time: 5–10 business days
Shipping fees are non-refundable unless the return is due to our error.
5. Exchanges
We only replace items if they are:
- Defective
- Damaged during shipping
If you need an exchange, contact us with photos.
6. Late or Missing Refunds
If you haven’t received a refund:
- Check your bank account
- Contact your payment provider
- Then contact us for further assistance
7. Return Shipping
- Customers are responsible for return shipping costs
- We recommend using a trackable shipping method
8. Damaged or Incorrect Items
If your item arrives damaged or incorrect:
- Contact us within 7 days of delivery
- Include clear photos
We will resolve the issue quickly with a replacement or refund.